Express Genie Logistics
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Privacy Policy

Your trust is our priority. Learn how we protect your personal and shipment data.

1. Information We Collect

To provide reliable logistics services, we collect necessary information including:

  • Contact Details: Name, address, email, and phone number for both sender and recipient.
  • Shipment Data: Parcel dimensions, weight, and description of contents for customs and logistics.
  • Digital Data: IP addresses and cookies to improve our tracking tools and website performance.

2. How We Use Your Data

Your data is used strictly for operational purposes:

  • Facilitating the collection, transit, and delivery of your parcels.
  • Real-time tracking and SMS/Email delivery notifications.
  • Fraud prevention and secure handling through our Vault System.
  • Compliance with international shipping regulations and customs.

3. Data Sharing

We do not sell your personal data. We only share information with authorized third parties necessary for delivery, such as:

  • Local franchise partners and couriers.
  • Customs authorities for international freight.
  • Payment processors for secure billing.

4. Data Security

We implement industry-standard encryption and physical security measures. High-value assets handled via our Vault System undergo additional end-to-end data encryption and restricted access protocols.

5. Contact Us

If you have questions about your privacy or wish to request data deletion, please contact our Data Protection Officer at privacy@express-genie.com.

Last Updated: October 2026. Express Genie Logistics reserves the right to update this policy as regulations evolve.