The legal framework for our shipping services and digital platforms.
By accessing the Express Genie Logistics website or using our booking tools, you agree to be bound by these Terms of Use and our Shipping Policy. If you do not agree, please refrain from using our services.
Users are responsible for ensuring that all cargo complies with national and international laws. We strictly prohibit the transport of:
All rates provided via our Free Freight Analysis or online booking tool are based on the weight and dimensions provided. Express Genie reserves the right to re-weigh and adjust billing if discrepancies are found. Payments are due upon booking unless a credit account is established.
Express Genie Logistics provides standard carriage liability. For high-value items, we strongly recommend using our Vault System tier, which includes specialized handling. We are not liable for delays caused by customs, weather, or incorrect labeling by the sender.
All content, including the "Genie Connect" software, tracking interfaces, and brand assets, are the exclusive property of Express Genie Logistics. Unauthorized duplication or scraping of data is strictly prohibited.
Have questions regarding these terms?
Contact Legal Department